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13668.1.21
by Curtis Hovey
Updated copyrights. |
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# Copyright 2010-2011 Canonical Ltd. This software is licensed under the
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12043.4.2
by Gavin Panella
Move AnswerTrackerHandler to lp.answers.mail.handler. |
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# GNU Affero General Public License version 3 (see the file LICENSE).
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"""Handle incoming Answers email."""
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__metaclass__ = type |
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12043.4.3
by Gavin Panella
Reenable emailinterface.txt test for Answers. |
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__all__ = [ |
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"AnswerTrackerHandler", |
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]
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12043.4.2
by Gavin Panella
Move AnswerTrackerHandler to lp.answers.mail.handler. |
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import re |
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from zope.component import getUtility |
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from zope.interface import implements |
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13668.1.22
by Curtis Hovey
Sorted imports. |
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from lp.answers.enums import QuestionStatus |
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from lp.answers.interfaces.questioncollection import IQuestionSet |
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13668.1.4
by Curtis Hovey
Moved c.l.interfaces.mail to lp.services.mail.interfaces. |
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from lp.services.mail.interfaces import IMailHandler |
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12929.9.2
by j.c.sackett
Moved messages from canonical to lp.services |
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from lp.services.messages.interfaces.message import IMessageSet |
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14612.2.1
by William Grant
format-imports on lib/. So many imports. |
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from lp.services.webapp.interfaces import ILaunchBag |
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12043.4.2
by Gavin Panella
Move AnswerTrackerHandler to lp.answers.mail.handler. |
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class AnswerTrackerHandler: |
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"""Handles emails sent to the Answer Tracker."""
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implements(IMailHandler) |
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allow_unknown_users = False |
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# XXX flacoste 2007-04-23: The 'ticket' part is there for backward
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# compatibility with the old notification address. We probably want to
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# remove it in the future.
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_question_address = re.compile(r'^(ticket|question)(?P<id>\d+)@.*') |
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def process(self, signed_msg, to_addr, filealias=None, log=None): |
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"""See IMailHandler."""
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match = self._question_address.match(to_addr) |
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if not match: |
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return False |
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question_id = int(match.group('id')) |
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question = getUtility(IQuestionSet).get(question_id) |
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if question is None: |
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# No such question, don't process the email.
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return False |
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messageset = getUtility(IMessageSet) |
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message = messageset.fromEmail( |
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signed_msg.parsed_string, |
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owner=getUtility(ILaunchBag).user, |
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filealias=filealias, |
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parsed_message=signed_msg) |
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if message.owner == question.owner: |
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self.processOwnerMessage(question, message) |
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else: |
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self.processUserMessage(question, message) |
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return True |
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def processOwnerMessage(self, question, message): |
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"""Choose the right workflow action for a message coming from
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the question owner.
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When the question status is OPEN or NEEDINFO,
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the message is a GIVEINFO action; when the status is ANSWERED
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or EXPIRED, we interpret the message as a reopenening request;
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otherwise it's a comment.
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"""
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if question.status in [ |
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QuestionStatus.OPEN, QuestionStatus.NEEDSINFO]: |
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question.giveInfo(message) |
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elif question.status in [ |
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QuestionStatus.ANSWERED, QuestionStatus.EXPIRED]: |
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question.reopen(message) |
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else: |
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question.addComment(message.owner, message) |
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def processUserMessage(self, question, message): |
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"""Choose the right workflow action for a message coming from a user
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that is not the question owner.
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When the question status is OPEN, NEEDSINFO, or ANSWERED, we interpret
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the message as containing an answer. (If it was really a request for
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more information, the owner will still be able to answer it while
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reopening the request.)
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In the other status, the message is a comment without status change.
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"""
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if question.status in [ |
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QuestionStatus.OPEN, QuestionStatus.NEEDSINFO, |
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QuestionStatus.ANSWERED]: |
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question.giveAnswer(message.owner, message) |
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else: |
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# In the other states, only a comment can be added.
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question.addComment(message.owner, message) |