~launchpad-pqm/launchpad/devel

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= The Launchpad Answer Tracker =

Launchpad has an 'Answer Tracker' built in to it. So you can have your
community answers user questions about any upstream application, or any
distribution.

== Products ==

Creating a new question is possible directly from the main page of a
product. Users simply click the 'Ask a question' buttion.

    >>> user_browser.open('http://launchpad.dev/firefox')
    >>> user_browser.getLink('Ask a question').click()
    >>> print user_browser.title
    Ask a question about...

There is also an 'Ask a question' link on the Bugs home page of the
product:

    >>> user_browser.open('http://bugs.launchpad.dev/firefox')
    >>> user_browser.getLink('Ask a question').click()
    >>> print user_browser.title
    Ask a question about...

The list of all the currently active questions for the product is
available from the 'Answers' facet.

    >>> browser.open('http://launchpad.dev/firefox')
    >>> browser.getLink('Answers').click()

    >>> soup = find_main_content(browser.contents)
    >>> print soup.first('h1').renderContents()
    Questions for Mozilla Firefox
    >>> browser.getLink('Firefox loses focus and gets stuck').url
    '.../firefox/+question/4'

There is also an 'Ask a question' link to ask a new question.

    >>> browser.getLink('Ask a question').url
    'http://answers.launchpad.dev/firefox/+addquestion'

There are links to some common listing of questions:

    >>> browser.getLink('Open').url
    '.../firefox/+questions?...'
    >>> browser.getLink('Answered').url
    '.../firefox/+questions?...'
    >>> browser.getLink('My questions').url
    '.../firefox/+myquestions'

Information on a particular question can be seen by browsing to the
question page.

    >>> browser.getLink('Problem showing the SVG demo on W3C site').click()
    >>> print browser.title
    Question #2 : ...
    >>> print find_main_content(browser.contents).first('h1').renderContents()
    Problem showing the SVG demo on W3C site

== Distributions ==

Distributions have an 'Ask a question' link on the front page:

    >>> user_browser.open('http://launchpad.dev/ubuntu')
    >>> user_browser.getLink('Ask a question').click()
    >>> print user_browser.title
    Ask a question about...

As well as on the Bugs facet home page:

    >>> user_browser.open('http://bugs.launchpad.dev/ubuntu')
    >>> user_browser.getLink('Ask a question').click()
    >>> print user_browser.title
    Ask a question about...

The distribution home page also has a link to the 'Answers' facet:

    >>> browser.open('http://launchpad.dev/ubuntu')
    >>> browser.getLink('Answers').url
    'http://answers.launchpad.dev/ubuntu'
    >>> browser.getLink('Answers').click()
    >>> print browser.title
    Questions : Ubuntu
    >>> browser.getLink('Ask a question')
    <Link...>

On that facet, we will find the same common listings:

    >>> browser.getLink('Open').url
    '.../ubuntu/+questions?...'
    >>> browser.getLink('Answered').url
    '.../ubuntu/+questions?...'
    >>> browser.getLink('My questions').url
    '.../ubuntu/+myquestions'


== Source packages ==

On a source package, the 'Ask a question' link is accessible through
the Answers facet.

    >>> browser.open('http://launchpad.dev/ubuntu/hoary/+source/evolution')
    >>> browser.getLink('Answers').url
    'http://answers.launchpad.dev/ubuntu/hoary/+source/evolution'
    >>> browser.getLink('Answers').click()
    >>> print browser.title
    Questions : ...evolution... source package : Hoary (5.04) : Ubuntu
    >>> browser.getLink('Ask a question').url
    '.../ubuntu/hoary/+source/evolution/+addquestion'

As are the common listings:

    >>> browser.getLink('Open').url
    '.../ubuntu/hoary/+source/evolution/+questions?...'
    >>> browser.getLink('Answered').url
    '.../ubuntu/hoary/+source/evolution/+questions?...'
    >>> browser.getLink('My questions').url
    '.../ubuntu/hoary/+source/evolution/+myquestions'

The 'Answers' facet is also available on the distribution source package
page:

    >>> browser.open('http://launchpad.dev/ubuntu/+source/mozilla-firefox')
    >>> browser.getLink('Answers').url
    'http://answers.launchpad.dev/ubuntu/+source/mozilla-firefox'
    >>> browser.getLink('Answers').click()
    >>> browser.title
    'Questions : \xe2\x80\x9cmozilla-firefox\xe2\x80\x9d package : Ubuntu'
    >>> browser.getLink('Ask a question').url
    '.../ubuntu/+source/mozilla-firefox/+addquestion'
    >>> browser.getLink('Open').url
    '.../ubuntu/+source/mozilla-firefox/+questions?...'
    >>> browser.getLink('Answered').url
    '.../ubuntu/+source/mozilla-firefox/+questions?...'
    >>> browser.getLink('My questions').url
    '.../ubuntu/+source/mozilla-firefox/+myquestions'

== ProjectGroups ==

ProjectGroups also have the 'Latest questions' portlet and the
'Ask a question' button on their overview page.

    >>> user_browser.open('http://launchpad.dev/mozilla')

    >>> questions = find_tag_by_id(
    ...     user_browser.contents, 'portlet-latest-questions')
    >>> print extract_text(questions).encode('ASCII', 'backslashreplace')
    All questions
    Latest questions
    Problemas de Impress\xe3o no Firefox ...
    Newly installed plug-in doesn't seem to be used ...
    Firefox loses focus and gets stuck ...
    Problem showing the SVG demo on W3C site ...
    Firefox cannot render Bank Site ...

    >>> user_browser.getLink('Ask a question').click()
    >>> print user_browser.title
    Ask a question about...

== Persons ==

The 'Answers' facet link will display a page listing all the questions
involving a person.

    >>> browser.open('http://launchpad.dev/~name16')
    >>> browser.getLink('Answers').url
    'http://answers.launchpad.dev/~name16'
    >>> browser.getLink('Answers').click()
    >>> print browser.title
    Questions : Foo Bar
    >>> print find_main_content(browser.contents).first('h1').renderContents()
    Questions for Foo Bar
    >>> browser.getLink('Slow system').url
    '.../ubuntu/+question/7'

    # One of them is not on this batch, so we'll have to first go to the next
    # batch.
    >>> browser.getLink('Next').click()
    >>> browser.getLink('Firefox loses focus').url
    '.../firefox/+question/4'

== Accessing a question directly ==

You can access any question by its ID using the URL
http://answers.launchpad.dev/questions/<id>. This URL will redirect
to the proper context where the question can be found:

    >>> browser.open('http://answers.launchpad.dev/questions/1')
    >>> print browser.url
    http://answers.launchpad.dev/firefox/+question/1
    >>> print find_main_content(browser.contents).find('h1').renderContents()
    Firefox cannot render Bank Site

Asking for a non-existent question or an invalid ID will still
raise a 404 though:

    >>> browser.open('http://answers.launchpad.dev/questions/255')
    Traceback (most recent call last):
      ...
    NotFound: ...

    >>> browser.open('http://answers.launchpad.dev/questions/bad_id')
    Traceback (most recent call last):
      ...
    NotFound: ...

Also If you access a question through the wrong context, you'll be
redirected to the question in the proper context. (For example, this
is useful after a question was retargeted.)

    >>> browser.open('http://answers.launchpad.dev/ubuntu/+question/1')
    >>> print browser.url
    http://answers.launchpad.dev/firefox/+question/1

It also works with pages below that URL:

    >>> browser.open(
    ...     'http://answers.launchpad.dev/ubuntu/+question/1/+history')
    >>> print browser.url
    http://answers.launchpad.dev/firefox/+question/1/+history

But again, an invalid ID still raises a 404:

    >>> browser.open('http://answers.launchpad.dev/ubuntu/+question/255')
    Traceback (most recent call last):
      ...
    NotFound: ...

    >>> browser.open(
    ...     'http://answers.launchpad.dev/ubuntu/+question/bad_id')
    Traceback (most recent call last):
      ...
    NotFound: ...