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<h1>Community support in your language
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<strong>Free software thrives on people helping each other when the unexpected happens.</strong> Launchpad Answers helps your project’s community track support requests in multiple languages and create a searchable knowledge-base of answers.
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<h3>Support in your language</h3>
<h4>Although most development and planning happens in English, people use free software in hundreds of languages.</h4>
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Rather than ask people to describe their problem in an unfamiliar language, Launchpad lets them ask for help and get a reply in their own language.
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<h3>Track questions like bugs</h3>
<h4>Launchpad tracks help requests just like bugs: each question has a status, comment history and list of subscribers.</h4>
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Members of your community can volunteer to be support contacts — in effect your help triage team — and receive notification of all new questions in their chosen languages. Throughout a question’s life, the person looking for help and the people offering advice can set its status from unanswered through to solved.
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<h4>All projects have their frequently asked questions.</h4>
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Launchpad provides a repository for your community’s knowledge, which builds organically as people ask and answer questions.
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When someone asks for help Launchpad searches solved questions to find a likely answer. Similarly, when support contacts come across a frequently asked question they can select the best answer and make it available as a template for future use.
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